Privacy Policy

How Mandirwiki collects, uses and protects personal information.

Mandirwiki, operated by Arixpower India Pvt. Ltd., respects your privacy. This Privacy Policy explains how personal information may be collected, used, shared, stored and protected when you visit our website, create an account, purchase a product, use an interactive experience or contact us.

By using our services, you acknowledge the practices described in this policy. Where consent is required by applicable law, we will seek it in an appropriate manner.

1. Information We May Collect

• Identity and contact information, such as your name, email address, phone number, billing address and shipping address.

• Order and transaction information, including products purchased, order history, delivery status, returns/cancellations and customer-service interactions.

• Payment-related information needed to complete a transaction. Full card, bank or UPI credentials are generally processed by payment providers rather than stored by us.

• Technical and usage information, such as IP address, device and browser information, cookies, pages viewed, session activity, referral source and website performance data.

• Interactive-experience information, where applicable, such as NFC/QR activation events, feature usage, device compatibility information and basic analytics associated with digital content.

• Information you choose to provide in reviews, surveys, enquiries, customisation requests or other communications.

2. How We Use Information

• To process payments, confirm orders, fulfil purchases and arrange delivery.

• To create and manage customer accounts and preferences.

• To provide customer service and respond to enquiries, complaints, cancellations or support requests.

• To operate and improve NFC, AR, QR and other digital experiences associated with eligible products.

• To maintain security, prevent fraud, troubleshoot errors and protect our users, systems and business.

• To understand website and product usage, improve design and performance, and develop new products or features.

• To comply with applicable legal, tax, accounting and regulatory obligations.

• To send marketing messages, recommendations or offers where you have consented or where otherwise permitted by law. You can opt out of promotional email using the unsubscribe mechanism provided.

3. Cookies & Similar Technologies

We may use cookies and similar technologies to remember preferences, support essential site functions, maintain sessions, measure website traffic, understand performance and improve the shopping experience.

You can manage cookies through browser settings. Disabling some cookies may affect features or website functionality.

4. How We Share Information

We do not sell personal information as a business model.

We may share information with service providers that help us operate the store, including payment processors, logistics and courier partners, e-commerce and hosting providers, cloud infrastructure providers, analytics services, customer-support tools, marketing platforms and technology partners supporting interactive experiences.

We may also disclose information when required by law, legal process or a valid government request, or where reasonably necessary to prevent fraud, protect rights, investigate misuse or protect safety.

If our business or relevant assets are reorganised, merged, acquired or transferred, information may be transferred as part of that transaction subject to applicable law.

5. Data Location & Cross-Border Processing

Some technology providers may process or store information in locations outside India. Where this occurs, we will use such providers and transfer information in a manner permitted by applicable law and subject to appropriate contractual or technical safeguards where required.

6. Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

No internet transmission, device, website or storage system can be guaranteed to be completely secure. You are also responsible for protecting your account credentials and devices.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilment, customer support, warranty or dispute handling, security, fraud prevention and compliance with legal, tax and accounting obligations.

Retention periods may vary depending on the type of information and the legal or operational reason for keeping it.

8. Your Rights & Choices

Subject to applicable law, you may have rights to request access to information about you, correction of inaccurate or incomplete information, deletion of information that is no longer required, withdrawal of consent where processing is based on consent, and grievance redressal regarding our handling of personal data.

Certain information may need to be retained despite a deletion request where retention is required by law, necessary for legitimate legal claims, fraud prevention, accounting or other permitted purposes.

To exercise an applicable privacy right, contact info@mandir.wiki. We may need to verify your identity before acting on a request.

9. Children’s Privacy

Our online store is intended for purchases by adults or persons legally capable of contracting. We do not knowingly seek to collect personal information directly from children for independent commercial profiling. Where a child uses an experience under the supervision of a parent or guardian, the responsible adult should review the applicable experience and privacy information.

10. Third-Party Links & Services

Our website or digital experiences may link to third-party websites, social platforms, maps, payment gateways, app stores or other services. Their privacy practices are governed by their own policies, and we encourage you to review them before providing information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements. The latest version will be published with an updated effective date.

12. Contact Us

For privacy questions, requests or concerns, email info@mandir.wiki.